CBSE - Class X - Economics -- Chapter 5 : Consumer Rights : Question And Answer

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  • Published date: November 25, 2018
  • Modified date: November 25, 2018
    • Vasai East, Thane, Maharashtra

 Q1: Who is consumers ?


 Ans: Consumers are the people who purchase goods and services that they needs.


 Q2: Who are producers ?


 Ans: Producers are individual or group of people who manufacture or produce goods and services to be consumed by consumers.


 Q3: Why rules and regulations are required to protect consumers ?


 Ans: Rules and regulations are required to protect consumers rights because:


 a) The producers of goods are powerful companies and uses number of ways to trick consumers in buying their products.


 b) Mostly sellers don’t take responsibilities of sold products.


 c) False claims are made on media about the features in order to lure a consumer in buying those products.


 d) It takes lot of time and money in court to prove the side effects of various products which can directly or indirectly affects health of consumers.


 e) Consumers are required to be protected against the false claims, any health hazards caused by a products, any monetary loss etc. while consuming products or services.


 Q4: What factors gave birth to consumer movements in India ?


 Ans: The factors which gave rise to birth of consumer movements are:


 a) Dissatisfaction of the consumers due to unfair practices adopted by sellers to sell their products.


 b) Lack of legal system to protect consumers from market exploitations.


 c) The sellers denied taking responsibilities of the products they sold and expected consumers to be aware of any qualities shortfall of the products they are buying.


 d) Rampant food shortage, hoarding black marketing, adulteration of food and edible oil gave birth to the consumer movement in India.


 e) The malpractices in distribution of goods at ration shops, overcrowding public transport system like buses, railways etc. gave rise to consumer movement.


 f) In 1986, Indian government formed Consumer Protection Act (COPRA) to protect consumers rights.


 Q5: What is COPRA and how it helps in protecting consumer rights ?


 Ans: Consumer Protection Act, 1986, an Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected there with.


 a) Under COPRA, three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.


 b) District level courts (Tier -1 ) deals with the cases involves upto Rs 20 Lakhs; State Level court (Tier – 2) deals with cases involves between Rs 20 Lakhs to Rs 1 crore; National level Courts (Tier -3) deals with cases involves beyond Rs 1 crore.


 c) COPRA enables consumers with Rights to Represents in the consumer courts.


 Q6) Explain the need of consumers consciousness by giving two examples.


 Ans: Consumers consciousness about a product can help him in taking informed decision about buying a product. For eg;


 a) The products with logo like ISI, Agmark or Hallmark give assurance to a consumer about qualities, safety standards of the product. For eg: Electrical appliances with ISI mark are safety norms complied for the domestic use.


 b) Health hazard warnings on products tile cigarettes or other tobacco products can help consumer in taking informed decision while buying these products.


 Q7: Mentioned few factors which cause exploitation of consumers.


 Ans: following are few factors which leads to exploitation of consumers:


 a) High demand and shortage of goods leads to sell of substandard products which in turns results in dissatisfaction of consumer.


 b) Rise in demands give rise to black market where consumers are forced to pay more then MRP.


 c) Market control by few producers results in monopoly and heavy price rigging which exploits consumers.


 d) Lack of effective rules and regulations helps sellers to exploit consumers.


 e) Consumers shy away from legal proceeding against sellers as this is time and money consuming process, hence get exploited by sellers.


 f) Lack of awareness of various Government initiatives to protect consumer rights leads consumer exploitation.


 Q 8: What are the various rights ensured to consumer by Consumer Protection Act, 1986 ?


 Ans: Following are the rights assured by Consumer protection Act, 1986 to the consumers in India:


 a) Right to Choice: This ensures that there is number of brands available for a particular product category which help consumer to choose from. Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service.


 b) Right to Information : The seller are forced to reveal the information about their products either in printed form or on a media which can help consumer to know about the product and take informed decision while buying a product or comparing various products.


 c) Right to Redressal : Consumers has right to seek redressal against unfair trade practices and exploitation. If any damage is done, then consumer has the right to get compensation depending upon the degree of damage.


 d) Right to Representation: The COPRA act has enabled us as consumers to have the right to represent in the consumer courts.


 e) Right to safety: Means right to be protected against the marketing of goods and services, which are hazardous to life and property.


 


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